PSS International Removals
PSS International Removals are a family run business specialising in international shipping, removals and relocation services. With over 33 years’ experience in international removals, PSS are experts in delivering in friendly, professional and stress free overseas move to thousands of customers each year. We are proud to be the UK’s first choice for moving overseas.
FAQs – International Removals and Shipping
Get your belongings from A-to-B: Your questions answered…
We asked PSS International Removals to give us the answers based on over 30 years of moving people overseas. These are the most common questions asked by migrants:
What things should I take with me?
If you ask people who have moved to your destination, you will find that the vast majority take most if not all of their items. The most common reasons are that items are more expensive in your destination country, you get next to nothing for the items you sell here, it costs a lot of initial outlay to furnish an entire home in one go but most importantly, it is much better value to pay for packing and shipping than to sell and replace with new items.
Is it worth taking my furniture with me?
Some people think that by discarding the big items they will save a lot on the shipping costs. However, the amount of money you save is negligible to the cost of buying all new furniture when you arrive. That is why most people do take their furniture and large items. If you are not sure, the best way is to get two quotes: one with and one without these items, then you can see how much money you will have to buy new items. Ask PSS for a FREE home survey or go online www.pssremovals.com and fill in the online household inventory.
What things should I not take?
This really depends on the Country you are emigrating to; if the electricity supply is the same as the UK like in Australia and New Zealand then its worth taking everything but if it’s different like in USA/Canada then its better not to take electrical items.
How soon should I get quotes?
Certainly don’t think of this like a normal UK removal and leave it until you have exchanged contracts on your house sale, moving overseas needs a lot of planning and decision-making. The best time to get quotes is 6 months prior to your intended leaving date (see PSS diary below) This will enable you to make adjustments to your intended list of items if you should wish to do so, also if you require alternative quotations for separate lists of goods (see is it worth taking my furniture with me) then this will also give you time to make a decision and dispose of goods if that is your decision. Remember professional international movers like PSS International Removers offer a FREE no obligation home survey service as well as on line estimates.
When should I dispose of things I decide not to take?
Not until after you have had your quotations and have considered the costs and which items you wish to take. It is unwise to dispose of things before you know the removal volume as there is always the possibility that you may be close to a sole use container but have a little spare space to use.
How do I decide on which companies to get a quote from?
Moving overseas utilising a shipping container service with full export wrapping and packing is totally different from moving within the UK or Europe using road transport. It is vital that you use a Company who specialises in international removals by sea freight like PSS. Surprisingly, the locality of the removal company to your home is not an important factor, for most domestic requirements you always look for a local company but moving overseas is different. The standard of service and competitiveness of the quotation you receive will more likely depend on the amount of international moving the company does and not their location. There are 3 badges that are absolutely essential:
- a) BAR OVERSEAS
Whilst the British Association of Removers is an association for UK domestic removal companies, it also has a specialist overseas division. When looking for the BAR logo, look for the two flags underneath the logo ‘overseas mover’ and ‘Advance payment guarantee’. With these badges you will be covered by the IMMI scheme, which is an international removals financial protection scheme.
- b) FIDI Global Alliance
FIDI Global Alliance is an International organisation recognised throughout the world, it gives you the peace of mind of knowing that you will get the highest professional standards because FIDI manages FAIM Accreditation. Also being amember of FIDI enables us to use the very best experts as our partners in any Country of the World. This means that an International Mover does not have to register a Company name or open up a small operation at your destination to handle all of the importation procedures, quarantine, delivery etc. A FIDI Global Alliance member already can call on a number of specialist Companies who have all the equipment and facilities and who also have to comply with the very strict FAIM criteria as laid down by FIDI.
- c) FAIMThe FIDI Accredited International Mover is the highest level you can achieve in international shipping and is recognised globally. It’s a quality assurance standard and to retain it involves regular audits of premises, vehicles packing, out turn and delivery reports, insurance claims etc. FAIM is the logo that many Corporations look for when moving personnel around the world.
What’s important to check in the quotation?
Every quotation should include a list of items and a cubic volume. This is important because it is that list and the volume upon which the quotation is based and you should check the list to ensure that everything you intend to send is listed. When you are comparing quotations it is important to compare the volume estimated as well as the price because most quotes will increase if the volume packed increases.
Can I get a quote online?
If you want to experiment with different quotes or just want a rough idea before you get your free home survey then you can get a quote and lots more information such as Destination information, testimonials etc by going to www.pssremovals.co.uk
What do I need to do before the packers arrive to move me?
Firstly remove or hide all items that you don’t want to be shipped overseas. This includes items you are taking with you such as luggage, your passports etc. Make sure any items containing moisture (washing machines, dishwashers, tumble dryers, fridges and freezers etc) are disconnected, drained and dry. Flat pack any IKEA-type furniture if this was not included in the removal estimate and make sure all outside items shoes, boots, furniture, tools etc are clean and dry. This will all help to ensure the safe transit of your items.
Can I pack some things myself?
This depends on the company you use, the conditions of the transit cover offered and what the items are that you want to pack yourself. PSS offer a full removal service including packing and also a ‘pack your own’ service where you pack your own cartons and we pack the furniture.
What’s the difference between a shared container and a sole use container?
A sole use container is a container that is solely for your goods and a shared container is when your goods do not fill a container and consequently, you share it with other migrants’ goods that are being shipped to the same destination. The sole use container service is the most popular as you see all the packing and loading completed at your home and the container is sealed before it departs from your residence. Price-wise a sole use container is good value, even if you don’t quite fill it. It also goes directly to the vessel and is shipped quickly, which means the transit time is less than the shared container. For the shared container service you oversee all the packing, but then the goods are removed to a warehouse where other goods being shipped to your destination fill the rest of the container before being shipped. The waiting time will depend on how many international removals your removal company handles to your particular destination.
What about insuring my goods?
Like with most things you need an insurance or transit cover to protect you in the event of items being damaged or lost. Whilst most international removers will tell you their packing materials are good quality it must be remembered that containers have to be hauled by road, lifted by cranes and shipped on the ocean so it is important that you adequately cover your goods. Beware of cheap offers for cover these may sound attractive but are rarely as comprehensive as the cover offered by your chosen remover.
What about storage if I am not ready for my goods when they arrive?
In most cases you can request a quote for storage both in the UK and also upon arrival at your destination. Be aware that offers of free storage upon arrival may not include a handling charge, which can vary and is often payable at the end of the storage period. Consequently, always ensure you get a quote for store handling as well as storage.
What happens when the goods arrive?
You will be contacted prior to the arrival of your goods and you will have to complete a customs form and (depending on your country of destination) other documentation. It is important that you complete any documentation quickly and return it to the destination office. They will liaise with you about any customs or quarantine issues and when your goods are ready for delivery you will have the option of requesting delivery or if you are not ready requesting storage. N.B. Some countries like Australia, New Zealand and Canada have strict regulations about the cleanliness and constitution of some goods and these may be subject to examination. Any charges levied by governmental departments for examination, cleaning, quarantine etc. are not included in removal quotations and you as the owner of the goods will be responsible for paying these.
The PSS Diary – An International Removals Checklist
PSS International Removals are a family business, they have specialised in moving other families around the world by utilising the best export packing and shipping services. They offer a variety of services to cater for our customers varying needs to most destinations around the globe. We recommend that you accept a FREE NO OBLIGATION visit from one of our experienced estimators thereby enabling us to send you a written estimate including a list of the items you wish to send. If PSS handle your international removal then one of our experienced move managers will be appointed to look after your requirements, we aim to make your move as least stressful as possible.
6 months prior to moving date
This is the time to arrange for your free home survey, at this stage there is no commitment so you should ask for estimates based on the largest amount of goods you are likely to ship or if preferred ask for more than one estimate one for items definitely going and another for those items plus other items you may decide to take. Starting this process now enables you to re-assess, ask questions and even ask for additional quotations if you are still undecided about anything. It also enables you to liaise with your move manager so that you feel confident that all your requirements will be met.
4 months prior to moving date
If you are shipping a vehicle then depending on your destination you may need to apply for import approval or a compliance statement and this should be done now to allow enough time and ensure you have received the approval before moving day. PSS can assist you with advice regarding this. This is also a good time to advertise any items you are attempting to sell rather than take with you, it is sometimes advisable to re check the list of items supplied with the written estimate and if you are unsure or want to change your mind then we suggest you talk to your move manager about this at this time.
3 months prior to moving date
This is a good time to start the cleaning and sorting process, remember that at many destinations all items used outside need to be clean. Also its advisable to start clearing the loft, shed and garage, sorting and cleaning what’s going and moving or disposing of anything not going. Remember the surveyor only allowed for the items you showed him as going at the time of his visit and sometimes the quantity of goods being shipped form the loft, shed and garage increases!
2 months prior to moving date
Plan your removal dates to coincide with your moving and travel dates, discuss suitable dates with your move manager and make a booking even if it is only a provisional date. Check on your progress with the clearing and cleaning which you are probably still working at.
4 weeks prior to moving date
Liaise with your move manager regarding your removal dates and advise of your progress with cleaning and sorting. Also this is a good time to once again go through the list of items included in the estimate and advise your move manager if you think there may be any additions to the list.
3 weeks prior to moving date
Hopefully by now all your plans have been confirmed including the dates of your removal. At this time it is advisable to ensure that all your removal documentation has been completed and received by your International remover if you have not completed the valuation form for your transit cover this should be done now as it has to be received by your International removals company several days prior to the commencement of your removal.
1 week prior to moving date
Final check of the list of items to ensure that there are no additions that you have not already advised your Move Manager about, also a last check that all documentation and your payment has been received and that everything is in order.
1 day prior to moving date
Very important that your travel luggage, passports tickets etc are separated and put somewhere where there is no possibility of them being packed and shipped by mistake.
Try and relax and watch the progress of the export packing service. If you are the type of person who feels that you want to be involved and do something then talk to the packers (some Ladies prefer to pack their own clothes) if not just sit back and watch!!!
For a FREE no obligation pre-move-survey or for any advice regarding your international removal, please do not hesitate to contact PSS.